Privacy Policy

1. Introduction

Welcome to ParseFlow AI (“ParseFlow”, “we”, “our”, or “us”). We provide AI-powered document processing services that help users extract structured data from invoices, bank statements, receipts, financial documents and PDF files.

This Privacy Policy explains how we collect, use, process, store and protect information when you use our website, applications and services. By using ParseFlow AI, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information you provide

• Name and email address
• Account information and authentication identifiers
• Billing information (processed by our payment provider)
• Uploaded documents
• Customer support messages
• Feedback and survey responses

Documents you upload

Our services may process documents you upload, including:

• Invoices
• Bank statements
• Receipts
• Financial reports and accounting documents
• PDF files
• Images and scanned documents

These documents may contain personal or business information. We process them only to provide the extraction and conversion services you request.

3. Automatically Collected Information

When you use our website and services, we may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Usage statistics and pages visited
• Session data
• Error and diagnostic logs

This information helps us improve service performance, reliability and security.

4. How We Use Information

We use information to:

• Provide and operate our services
• Process uploaded documents and generate Excel and CSV exports
• Improve extraction accuracy and product quality
• Authenticate users and secure accounts
• Process payments and manage subscriptions
• Prevent fraud and abuse
• Respond to support requests
• Comply with legal obligations

We do not use uploaded customer documents to identify individuals or to build advertising profiles, and we do not sell uploaded document content.

5. AI and Document Processing

ParseFlow AI uses automated technologies to deliver its services, including:

• Optical Character Recognition (OCR)
• Artificial intelligence and machine learning models
• Document classification systems

To extract data, text and content from your documents may be sent to our AI processing providers (for example, our large-language-model API provider) solely to perform the requested extraction. Your original uploaded file is deleted immediately after processing is complete. We do not use your documents or their content to train AI models, and we do not sell document content.

6. Data Retention

We retain information only for as long as necessary to:

• Provide our services and maintain account functionality
• Meet legal, tax and accounting requirements
• Resolve disputes and enforce our agreements

Original uploaded files are deleted immediately after extraction. Extracted structured data is retained while your account is active so you can access your history, and is deleted when you delete it or close your account. Account-deletion requests are processed within 30 days, subject to any data we are legally required to retain.

7. Data Security

We implement industry-standard security measures, including:

• Encryption in transit and at rest
• Access controls and authentication mechanisms
• Infrastructure monitoring
• Security auditing

While no system can be completely secure, we take reasonable and appropriate measures to protect your information.

8. Sharing of Information

We do not sell personal information. We may share information with:

Service providers

Trusted providers who help us operate the service, including:

• Cloud infrastructure and hosting
• AI / large-language-model processing
• Payment processing
• Authentication
• Analytics and customer support

Legal requirements

We may disclose information where required by applicable law, court orders, government or regulatory requests.

9. International Data Transfers

Your information may be processed in countries outside your place of residence. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect transferred data.

10. GDPR Rights (EEA and UK Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or a similar jurisdiction, you may have the following rights:

• Right of access
• Right to correction
• Right to deletion (“right to be forgotten”)
• Right to data portability
• Right to restrict processing
• Right to object to processing

To exercise these rights, contact us using the details below.

11. California Privacy Rights

If applicable under California law, you may have rights regarding:

• Access to the information we have collected
• Deletion of your information
• Disclosure of how your information is used

ParseFlow does not sell personal information.

12. Cookies and Analytics

We may use essential, security, analytics and performance cookies to:

• Maintain sessions and keep you signed in
• Improve usability
• Analyze platform performance

You can control cookies through your browser settings.

13. Third-Party Services

ParseFlow may integrate with third-party services, such as:

• Google Drive, Dropbox and OneDrive (optional document import/export)
• Payment providers
• Authentication providers
• AI / large-language-model providers

Your use of third-party services may also be governed by their own privacy policies.

14. Children's Privacy

ParseFlow AI is not intended for children under 13 years of age, and we do not knowingly collect information from children. If we become aware that information has been collected from a child, we will take steps to delete it.

15. Account Deletion

You may request:

• Account deletion
• Deletion of your stored data
• Removal of uploaded files

You can delete your account and associated data from your dashboard settings, or by contacting support. Certain information may be retained where legally required.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised “Last updated” date. Continued use of the service after changes become effective constitutes acceptance of the revised policy.

17. Contact Information

If you have questions regarding this Privacy Policy, or to make a privacy-related request, contact us:

• Privacy requests: privacy@parseflow.ai
• General support: support@parseflow.ai
• Website: https://flowparse.io

For privacy-related requests, please include sufficient information to help us verify and process your request.